Contact

How to reach our Sp1der desk

Email is the fastest route and reaches all of us at once. Everything goes through [email protected] — there is no phone queue. Working hours: Mon-Sat 9:00-18:00 EST. Outside them we answer next morning. The fastest way to reach us is [email protected]. Send us a line at [email protected] whenever you need to. This is true of the whole Sp1der catalogue. No question about sp1der hoodie is too small to ask before you order.

When we answer

Our hours are Mon-Sat 9:00-18:00 EST, and most messages get a reply the same day. The desk is open Mon-Sat 9:00-18:00 EST. One address handles everything: [email protected]. We read messages Mon-Sat 9:00-18:00 EST and reply in order. If we need more time to check something, we tell you that too. Every Sp1der order we take is handled this way. We hold sp1der hoodie in stock here, so we can go and look at it for you.

What to include

Include your order number if you have one — it saves a round trip. Tell us the piece and the size you are asking about. If it is a fit question, say your usual size in another brand. A photograph of the problem saves two rounds of questions. The address you ordered with helps us find the record fastest. The same applies to every Sp1der order we handle. Most questions about sp1der hoodie are about measurements, and those we answer the same day.

Fit and sizing on Sp1der pieces

If it is urgent, put that in the subject line. Say what you want to happen — refund, exchange, or just an answer. Nothing sits in the inbox longer than one working day. Mention the email you ordered with so we can find the order. Say what outcome you want and we will tell you if it is possible. It is the same for every Sp1der piece on the site. An order number helps, but naming the piece of sp1der hoodie works just as well.

Where we are

The warehouse and office share one address: 4242 Larkspur Street, Unit 44, Raleigh, NC 27604, US. Write to [email protected] and a person will read it. Post reaches us at the same address the returns go to. Post reaches us at 4242 Larkspur Street, Unit 44, Raleigh, NC 27604, US. Anything sent to another address takes longer to reach us. Nothing about a Sp1der order works differently. Advice on sp1der hoodie costs nothing and does not oblige you to order.

Sp1der returns and orders

A photo helps more than a description when something looks wrong. Say what outcome you want and we will tell you if it is possible. Messages sent overnight are answered first thing. Returns and correspondence both go to 4242 Larkspur Street, Unit 44, Raleigh, NC 27604, US. The address you ordered with helps us find the record fastest. That holds across every Sp1der range we carry. If you are choosing between two pieces of sp1der hoodie, say so and we will compare them.

Before you write to us about Sp1der

There is no chat widget here, and that is deliberate. Our postal address is 4242 Larkspur Street, Unit 44, Raleigh, NC 27604, US. A photograph of the problem saves two rounds of questions. Include your order number if you have one — it saves a round trip. You can write any time; we reply Mon-Sat 9:00-18:00 EST. This is true of the whole Sp1der catalogue. Photographs help when you are asking whether a piece of sp1der hoodie suits you.